This Shipping Policy explains how delivery works for orders placed with Beds & Pillows, whether through the website or in-store.
1. Delivery area
We currently deliver across Gauteng, with our home base at Birch Acres Shopping Centre, Tembisa, Kempton Park. Deliveries outside Gauteng may be arranged on request — contact us before ordering to confirm feasibility and cost.
2. Delivery costs
| Area | Estimated cost |
|---|---|
| Tembisa & Kempton Park | From R350 |
| Greater Johannesburg | From R650 |
| Rest of Gauteng | Quoted on request |
Final delivery cost is confirmed at checkout based on your address and order size. Larger orders (multiple bedroom pieces, full suites) may carry a different rate due to vehicle and crew requirements.
3. Delivery timeframes
In-stock items are typically delivered within 3–7 working days of order confirmation. Made-to-order and in-house manufactured pieces (including custom bed frames and bases) may take longer, as they are produced at our workshop — estimated timeframes are confirmed at the point of order and communicated clearly before you commit to purchase.
4. Collection in-store
You're welcome to collect your order directly from our Birch Acres store in Tembisa at no charge. We'll confirm when your order is ready for collection.
5. Delivery day
Someone must be available to receive and sign for the delivery at the agreed address. Our delivery team will contact you ahead of time to confirm access, parking and any assembly requirements. Large furniture pieces (beds, wardrobes, dressers) are delivered by a two-person crew where required.
6. Assembly
Basic assembly of beds and bedroom furniture is included in our standard delivery service unless otherwise stated. Please let us know ahead of delivery if your access involves stairs, narrow doorways, or other constraints that may affect assembly.
7. Delayed or failed deliveries
If a delivery is delayed on our side, we'll notify you as soon as we're aware. If you're not available to receive a scheduled delivery and haven't given us advance notice, a redelivery fee may apply.
8. Damaged items on arrival
Please inspect your order at the time of delivery. If anything arrives damaged, let our delivery team know immediately and contact us within 24 hours at hello@bedsandpillows.co.za so we can arrange a repair, replacement or collection. See our Refund Policy for full details.
9. Contact
Questions about a delivery? Reach us at hello@bedsandpillows.co.za or 062 769 4090.